If the system detects something that contradicts our publication criteria, the review is not published. Before publication, each review goes through an automated tracking system, which collects information for each of the following criteria: who, what, how, and when. You can only submit a review or rating of an experience to Viator if you were the person who made the booking through Viator. We were probably on the lake at most about 90 minutes. It was hard to hear instructions whilst on the lake and it got a bit confusing as to who needed to go where.Ĭan't fault the instructors enthusiasm though and her knowledge of the glow worms. It was quite quick getting into the lake - possibly too quick - with the instructors hurriedly checking we'd all kayaked before and then we just launched off. On arrival at the allotted time, we had to wait for the bus transfer to arrive which took about 30 mins, then more time to wait for that group to get ready. Managed to find the location on another third party website. However, the 'find us' instructions on the website that was given didn't work so I wasn't actually sure where I was going! I tried calling and emailing but no answer. Viator had said that a transfer to the lake was included but when I emailed the company to organise it, they told me the bus was full so we'd need to make our own way to the lake. Seeing the glow worms was amazing as well as the enthusiasm of our tour guide, however the trip was just a bit poorly organised to give it any more than 3 stars. This tour/activity will have a maximum of 40 travelers.Not recommended for travelers with back problems.
Towel and warm clothes to get changed into after the tour.Water shoes are recommended, but are provided free of charge if needed. If it looks like rain a rain jacket also. Please also bring a woolen beanie and woolen gloves.
For Kayaking outside of summer (March-November) please wear swim wear, thermal leggings/gym type leggings and a thermal top layer with a minimum of three upper layers which are preferably fleece or wool.
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