
So what’s the best way to voice your concerns? Here are five tips from a former Guest Relations Hostess on how to complain at Walt Disney World. Guest Relations Hostess at Hollywood Studiosĭisney World isn’t exempt from mistakes, and as hard as they try, sometimes the guest experience can be less than magical.

However, some issues absolutely warranted compensation or documentation, such as IT issues with MagicBands when they first rolled out, an extremely rude cast member, or a lengthy attraction breakdown. I heard all kinds of concerns during my tenure “in the plaid vest.” Some weren’t very valid, like “Can you make it stop raining!?” or “Why are there no women in the Hall of Presidents?” (True story.)

Who could possibly complain at Disney World?! Well, unfortunately, lots of people. Guest Relations is the place to go for Information, Guests with Disabilities Services, International Guest Services, Reservations, Advice about the Parks, Planning Tips, and, of course, Complaining.

Hello, there! My name is Molly and I had the pleasure of being a Guest Relations Hostess, Tour Guide, and Trainer for several years at Walt Disney World - primarily at Magic Kingdom and Disney’s Hollywood Studios.
